Refund policy

Strict Return Policy

At Countryside International, we prioritize the quality and integrity of our food snack products. Due to the nature of our products, we maintain a strict return policy.

Returns for Defective Items Only:
You may return items only if they are defective or damaged. If you receive a defective item, please contact us immediately at returns@countrysideintl.com with your order number, details about the product condition, and photographic evidence of the defect. You must report any defects or damages within 7 days of receiving your order.

No Returns for Other Reasons:
Please note that we do not accept returns for any reasons other than defects. Due to health and safety regulations, and the perishable nature of our products, it's important for us to ensure that all items sold adhere to food safety standards.

Process for Returning Defective Items:
If your return of a defective item is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without prior approval will not be accepted.

Non-Returnable Items:
Any items with an expiration date of one month or less are considered perishable and are not eligible for return. Custom products (such as special orders or personalized items), sale items, and gift cards are also non-returnable.

Refunds for Defective Items:
Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days.

Contact Us:
For any questions or concerns regarding our return policy, please contact us at returns@countrysideintl.com.